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The Affordable Connectivity Program stopped accepting new applications and enrollments on February 7, 2024. Consumers had to be approved and enrolled with a service provider by 11:59 p.m. ET on February 7th to receive the ACP benefit.

Do you already get Lifeline Benefits?

Help

Need additional assistance? We're here to help you.

The ACP Support Center serves consumers and those supporting consumers.

Hours

7 days a week, from 9:00 a.m. to 9:00 p.m. ET

E-mail

Contact us at: ACPSupport@usac.org

By Phone

Contact the ACP Support Center at (877) 384-2575.

The ACP Support Center can help with questions about:

  • The enrollment freeze on February 7
  • The future of the program and your rights as a participating consumer
  • Resetting your account
Contact Your Company

Contact your internet company if you have questions about your device, service, or bill—USAC cannot provide assistance with device, service, or billing issues. You can find your company’s customer service number on your bill or online on the company’s website.

File a Consumer Complaint

If you are having issues with your internet company involving the ACP, you may want to file an informal consumer complaint with the FCC. If your issue is a billing or service issue, they will serve your complaint on your internet company. Learn more at: consumercomplaints.fcc.gov.