Help
Need additional assistance? We're here to help you.
The ACP Support Center serves consumers and those supporting consumers.
Hours 7 days a week, from 9:00 a.m. to 9:00 p.m. ET
E-mail Contact us at: ACPSupport@usac.org
By Phone Contact the ACP Support Center at (877) 384-2575.
The ACP Support Center can help with questions about:
- The status of your ACP application
- Documents needed to show you qualify
- Companies in your area
- Assistance with the ACP Household Worksheet
- Resetting your account
Contact Your Company Contact your internet company if you have questions about your device, service, or bill—USAC cannot provide assistance with device, service, or billing issues. You can find your company’s customer service number on your bill or online on the company’s website.
File a Consumer Complaint If you are having issues with your internet company involving the ACP, you may want to file an informal consumer complaint with the FCC. If your issue is a billing or service issue, they will serve your complaint on your internet company. Learn more at: consumercomplaints.fcc.gov.
You can apply online or with the assistance of your internet company.
