Show You Qualify
When you apply for the Affordable Connectivity Program (ACP) benefit, you may need to provide additional information or documentation if we cannot confirm your eligibility, identity, or address. We will contact you to let you know if we need additional information to confirm your eligibility.
How to Provide Additional Information or Documentation
Click on each section for tips and examples of acceptable documents.
If you participate in qualifying programs, provide a letter or official document as proof.
Documentation must include:
- Your (or your dependent’s) first and last name
- The name of the qualifying program, such as SNAP
- The name of the government, Tribal entity, program administrator, school, school district, university, or college that issued the document
- An issue date within the last 12 months or a future expiration date
- For the Free and Reduced-Price School Lunch Program or School Breakfast Program, including at US Department of Agriculture (USDA) Community Eligibility Provision schools, documents must be from the current school year or the school year immediately preceding the application.
- For USDA Community Eligibility Provision (CEP) schools, documents must show that the student is enrolled in a CEP School for the relevant school year (the student must still be enrolled in the CEP school at the time of the application). Acceptable documentation shows the student’s name, the relevant school year, the name and address of the school, and contact information for the school.
- For Federal Pell Grants, documents must be from the student’s school (college or university, community college, or career school) or the Department of Education and show the student has received a Pell Grant for the current award year.
Document Examples:
- Benefit award letter
- Approval letter
- Statement of benefits
- Benefit verification letter
- School documentation
If you qualify through your income, you will need to provide a document that shows that your annual income is at or below 200% of the Federal Poverty Guidelines.
Documentation must include:
- Your (or your dependent’s) first and last name
- Your annual income
- To show documentation of income that does not cover a full year, such as current pay stubs, the documentation must cover three months in a row within the past twelve months
Document Examples:
- Prior year’s state, federal, or Tribal tax return
- Current income statement from your employer or a paycheck stub
- A Social Security statement of benefits
- Veterans Administration statement of benefits
- Unemployment or Worker’s Compensation statement of benefits
- Divorce decree, child support award, or a similar official document showing your income
- A retirement/pension statement of benefits
Documentation must include:
- Your first and last name
- Your date of birth
Document Examples:
- Valid government, military, state or Tribal ID
- Birth Certificate
- U.S. Driver’s license
- Passport
- Certificate of U.S. Citizenship or Naturalization
- Permanent Resident Card or Green Card
- Government assistance program document
- Individual Taxpayer Identification Number (ITIN) document (does not need to include date of birth)
Documentation must include:
- Your first and last name
- Your physical address
Document Examples and Tips:
- To prove your address using the online application, you will use the online mapping tool in the application to help USAC find your address
- If you choose to mail in documentation, you can send a map that clearly shows your physical address or location, including latitude and longitude coordinates (coordinates are required if you live on Tribal lands)
- Other options include:
- Driver’s license or other valid government, state, or Tribal ID
- Utility bill
- Mortgage or lease statement
- Most recent W-2 or tax return
If you live with another adult who participates in the ACP, you will need to answer a few questions to find out if your household qualifies for more than one benefit.
Documentation must include:
- Complete an ACP Household Worksheet if someone else at your address already gets an ACP benefit.
Document Examples and Tips:
- If you use the online application, a blank, fillable worksheet will appear in the online application.
- By mail, you must complete the paper form and mail it to the ACP Support Center
You must be at least 18 years old to participate in the ACP on your own, unless you are an emancipated minor.
Documentation must include:
- Your first and last name
- Confirmation of emancipated minor status
Document Examples
- Court document
- Certificate of emancipation
How to Submit Your Documentation
Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. Avoid sending any dark or blurry copies or pictures. Never submit original copies of your documents.
Submit your proof documentation using any of the options below:
OnlineLog in or create a new account and upload copies of your proof documentation
MailYou can submit applications and proof documents by mail to the address below. To avoid delays, send copies of your proof documents with your initial application.
Always print and include a cover sheet if you send documents by mail so that we can match your documents to your application
ACP Support Center
P.O. Box 9100
Wilkes-Barre, PA 18773
Contact your internet companyAsk your company for assistance with submitting your proof documentation. You may be able to submit documentation through the company’s website, if they make that option available.
