Protections & Rules
As an Affordable Connectivity Program (ACP) consumer, you have certain protections:
Your internet company cannot force you to sign up for a more expensive or lower quality plan. If you receive Lifeline and ACP benefits, you can apply both benefits to the same plan or separate plans. You are not required to apply both benefits to the same service or to the same company.
You can change companies once per month. You won’t need to pay an early termination fee if you decide to change providers, change to a different plan, or cancel your subscription.
Your internet company is required to provide information about the last internet bill that will include your ACP benefit and tell you what the impact on your monthly bill will be if you continue to receive internet service from them. You can choose to continue your internet service and pay a monthly bill, change plans, or stop receiving internet from that internet company.
By signing up for the ACP, you agree to follow the program’s rules.
Every year, USAC will check to confirm you still qualify. If we cannot automatically confirm that you qualify, you will receive a letter in the mail and may also receive reminders by mail or pre-recorded messages on your phone. If you are asked to recertify, you must do so within 60 days, or you will lose your ACP benefit.
If you change your address, no longer qualify for the ACP, or more than one person in your household receives the ACP benefit, notify your company within 30 days.
Only one monthly service discount and one device discount is allowed per household. A “household” is a group of people who live together and share income and expenses.
If your ACP service is free, you must use it at least once every 30 days to maintain your service. If you don’t, you will get a 15-day notice from your internet company to use it or it will get turned off. Because the Affordable Connectivity Program stopped accepting applications and enrollments on February 7, you will not be able to reapply for the ACP.
It is against the law to lie on any ACP-related forms or questionnaires.