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How to Transfer Your ACP Benefit
If you wish to transfer your ACP benefit to a new company you may transfer your benefit once a month.
To transfer your benefit to another company, contact a company that offers ACP and ask them to transfer your ACP benefit. You may need to reapply before your company can transfer you. If you received a discounted internet connected device (laptop, tablet or desktop computer) through the program, you cannot receive a new discounted device, even if you change internet companies.
When your new company is ready to transfer you, they will need the following information to process the request:
- Your full name, date of birth, the identity information you provided with your application, home address, phone number, and
- Your consent (verbal or written) to transfer your benefit
*** You may be eligible to transfer your benefit more than once per calendar month. Ask your company if you are eligible for a transfer exception.
In most cases, you should not experience an interruption in service.
Keep Your Internet Service
In the coming month, your internet company will start to share the date of your last Affordable Connectivity Program-covered bill and the impact on your bill if you continue internet service after the ACP ends. You may keep your internet service and pay the full monthly cost or cancel your service with no penalty.
Your internet company may ask you if you want to keep your internet service and pay the monthly cost. If they ask, you must confirm that you agree to the cost to continue receiving service.
Some internet companies asked consumers if they wanted to continue receiving internet service for a monthly cost when the consumer enrolled in the ACP. If your internet company collected this confirmation when enrolling you, they do not have to ask again if you would like to receive internet for a monthly fee.
You can end your internet service when the ACP ends with no penalty, even if the internet company asked for confirmation when enrolling you.
Need Help? Email us at ACPSupport@usac.org or call (877) 384-2575.